Application Support Analyst

What’s in it for you?

·      Long Term contract with high potential for permanent placement

·      Open to Brisbane or Perth Location

·      Work alongside a collaborative, skilled, and supportive team

Role

We are seeking an experienced Application Support Analyst to join our client's dynamic team. In this role, you will take ownership of resolving issues across a range of hardware and software systems, directly supporting mining site operations. If you're passionate about delivering real-world solutions that make an impact, this role offers the challenge and variety you're looking for.

Duration: 9 months, with the possibility of full-time placement thereafter

Key Responsibilities

·      Support MineStar systems end-to-end, delivering top-tier service for both hardware and software components.

·      Build and maintain strong working relationships with regional customers and dealers, acting as a trusted advisor.

·      Participate in rotational hotline coverage, providing responsive support for MineStar product users.

·      Diagnose and restore site services, escalating complex issues to advanced global support teams when required.

·      Troubleshoot across the entire technology ecosystem—from machine-mounted sensors and onboard control units to network infrastructure, servers, displays, and databases.

 

What You’ll Need

·      Experience in Virtualization, Basic TCP/IP Networking, Database fundamentals

·      2+ years of experience in application or support roles

·      Previous experience in a customer support environment – such as a call center, helpdesk, or support desk, where troubleshooting and clear communication were critical

·      Supporting our MineStar product suite

·      On-call weekend work will be required for this position

 

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna at isha.khanna@akkodis.com 

 

Joining Akkodis as a Consultant 

·      Weekly Pay 

·      No payrolling processing fees 

·      Upskilling opportunities and training discounts 

·      Consultant gatherings events 

·      Akkodis SME meet ups/information sessions 

·      EAP Support Program 

·      Dedicated Account Management Support Team 

 

Privacy 

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. 

“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds”

Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.

Profile

We are seeking an experienced Application Support Analyst to join our client's dynamic team.