Business Analyst

Key Responsibilities

·       Technical Documentation Development:

·       Identify and document IT systems, services, and business processes

·       Create SOPs, user manuals, process flows, and other materials

·       Translate complex technical concepts into user-friendly documentation

·       Ensure documentation aligns with regulatory, policy, and industry standards

·       Process Mapping and Improvement:

·       Collaborate with IT and business teams to document workflows

·       Create BPMN diagrams, process maps, and data flow diagrams

·       Analyse current processes to identify bottlenecks and suggest improvements

·       Lead workshops to align business needs with documentation strategy

·       Collaboration and Communication:

·       Engage with teams across IT, Cyber Security, Architecture, and Governance

·       Communicate process changes and documentation updates effectively

·       Align documentation with broader IT strategies and ensure accessibility

·       Promote best practices in documentation and process standardisation

 

 

Key Deliverables

·       Support ICT Change Management uplift to ITIL v4

·       Deliver GRC documentation for Application Services

·       Drive improvements for ServiceNow software request processes

·       Manage CAB/TCAB meeting minutes, actions, and administration

·       Maintain SharePoint content for Application Services and ICT Change

 

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·       Proven experience in business analysis within ICT environments

·       Strong skills in documentation development and technical writing

·       Experience with BPMN, process mapping, and improvement initiative

·       Familiarity with ITIL, Lean, or Six Sigma frameworks

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