Business Analyst

Key Responsibilities:

• Requirements Gathering and Analysis:
  • Collaborate with stakeholders to gather, document, and analyze business requirements related to Enterprise Service Management Tools, with a focus on process redesign, automation, and self-service solutions.
  • Translate business needs into detailed functional and technical specifications that align with the organization’s strategic objectives.
• ESMT Project Management Support:
  • Support the planning, management, and execution of projects involving the implementation or enhancement of ESMT solutions, ensuring they integrate automation tools and self-service portals effectively.
  • Assist in developing project timelines, milestones, and deliverables that align with business goals and enhance operational efficiency.
• Process Redesign and Optimization:
  • Lead efforts to redesign business processes, leveraging automation tools and ESMT solutions to optimize workflows and improve service delivery.
  • Collaborate with process owners to identify areas for improvement and implement new processes that maximize the value of self-service portals and automated solutions.
• Stakeholder Engagement:
  • Act as the primary liaison between business units, IT teams, and external vendors, ensuring clear communication of project goals and alignment on the implementation of ESMT tools.
  • Facilitate workshops, meetings, and presentations to gather insights and provide updates on project progress, with a focus on process redesign and automation initiatives.
• Solution Design and Validation:
  • Work closely with solution architects and developers to design and validate ESMT solutions that meet business requirements, incorporating automation and self-service functionalities.
  • Participate in the testing of solutions to ensure they meet the specified requirements and deliver the intended business benefits.
• Change Management and Training:
  • Develop and execute change management plans to support the adoption of redesigned processes, automation tools, and self-service portals within ESMT solutions.
  • Provide training and support to end-users, ensuring they are equipped to effectively use the new tools, processes, and self-service options.
• Automation and Self-Service Enablement:
  • Identify opportunities to enhance ESMT solutions by integrating automation tools and self-service capabilities that empower users and reduce manual interventions.
  • Work with technical teams to implement and optimize these solutions, ensuring they align with business needs and improve service delivery.
• Data Analysis and Reporting:
  • Analyze data from ESMT tools to generate insights and reports that support continuous improvement and informed decision-making.
  • Monitor key performance indicators (KPIs) related to process efficiency, automation effectiveness, and self-service adoption, providing recommendations for ongoing enhancements.
• Compliance and Risk Management:
  • Ensure that ESMT projects comply with relevant regulatory and compliance standards, particularly in the context of process redesign and automation.
  • Identify potential risks associated with new processes or tools and develop mitigation strategies to minimize impact on project delivery and business operations.
• Documentation and Reporting:
  • Maintain comprehensive documentation for all phases of the project lifecycle, including requirements, process designs, automation implementations, and self-service portals.
  • Prepare and present regular project status reports to stakeholders and management, highlighting progress on process redesign and automation initiatives.

Candidate’s Profile

This role would suit experienced Business Analysts based in Perth, Western Australia.