Capability Architect - Risk, Compliance & Operational Governance

What’s in it for you?

• Lead risk and compliance governance across large-scale ICT and Telco platforms
• Balance hands-on technical architecture with enterprise risk, regulatory, and operational governance (50/50 focus)
• Influence high-impact, mission-critical enterprise and government-grade services
• Work across security, cloud, network, and service management frameworks in a regulated environment

Role

The Capability Architect – Risk, Compliance & Operational Governance provides architectural leadership with a strong focus on risk management, regulatory compliance, operational governance, quality frameworks, and data integrity across an enterprise ICT and Telco capability portfolio.

Reporting to the Associate Director, Capability and Innovation, this role ensures that products, platforms, processes, and documentation are technically sound, compliant, operationally ready, auditable, and aligned to enterprise risk, security, and governance frameworks.

The role works closely with Product, Engineering, Delivery, Operations, Risk, Legal, Cyber Security, Data Governance, and Internal Audit teams to ensure end-to-end compliance and service readiness.

Key Responsibilities

·      Risk, Compliance & Regulatory Governance

·      Lead risk and compliance governance across ICT and Telco platforms, identifying and mitigating regulatory and operational gaps

·      Ensure compliance with relevant telco, privacy, security, and government frameworks (e.g. ACMA, MTCO, CDR, PSPF, ISO, NIST)

·      Embed risk controls, audit requirements, compliance checkpoints, and assurance governance into the capability lifecycle

·      Lead remediation and uplift initiatives for regulatory, audit, and compliance gaps across network, cloud, security, and collaboration platforms

·      Support privacy, cyber, and data risk assessments including DPIAs and threat modelling

·      Oversee CMDB governance including service modelling, CI structures, naming standards, and data integrity

Product & Service Capability Governance

·      Ensure all new capabilities include compliant documentation, quality controls, and operational assurance activities

·      Validate solution architectures for compliance, auditability, operational readiness, and data governance

·      Ensure service modelling, CMDB data, and governance artefacts are complete prior to launch

·      Govern capability documentation including BRS, specifications, service descriptions, SOPs, and ORA artefacts

Operational Readiness, Quality & Transition

·      Identify and mitigate operational risks across the full lifecycle (Design → Build → BAU)

·      Ensure ITIL-aligned service transition and transition-to-operations requirements are met

·      Define quality controls, acceptance criteria, and repeatable governance models

·      Partner with Operations to embed risk and quality controls into BAU

·      Improve order-to-activate flows, billing integrity, and service assurance outcomes

 

Cross-Functional Engagement

·      Partner with Risk, Legal, Cyber Security, Internal Audit, Data Governance, and Operations teams

·      Provide regulatory and compliance guidance to Product, Engineering, and Delivery teams

·      Ensure vendor solutions align with security, privacy, and regulatory requirements

Technical Architecture (50%)

·      Provide technical expertise across Network, SD-WAN, Cloud, Security, SSE/SASE, and UC/Collaboration domains

·      Support capability design, vendor engagement, and roadmap alignment

·      Ensure technical decisions align with compliance, security, operational, and risk requirements

Required Skills & Experience

·      Experience across ICT and Telco environments, including work within a Managed Service Provider (MSP) or large enterprise context

·      Strong understanding of Telco services, network and security platforms, and their operational and regulatory requirements

·      Governance-minded professional with the ability to identify, minimise, and remediate operational, regulatory, and compliance risks

·      Proven experience ensuring services are compliant, operationally ready, auditable, and aligned to enterprise risk frameworks

·      Strong understanding of ITIL service management frameworks, particularly service transition, operational readiness, and BAU governance

·      Experience designing, governing, or assuring services in regulated environments

·      Strong knowledge of operational risk, regulatory compliance, and quality frameworks

·      Experience with ISO9001 / ISO20000 for documentation quality and service management

·      Familiarity with ISO27001, NIST, and cyber security frameworks

·      Demonstrated experience with CMDB governance, service modelling, naming conventions, and data integrity

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna at isha.khanna@akkodis.com

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"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"

Profile

The capability Architect will work across Risk, Compliance & Regulatory Governance.