EOC Support

Job Title - EOC Support

What is in it for you?

·        Highly Competitive Permanent Salary

·        Location – Ballarat, Sydney

·        Work with cutting-edge tools like ServiceNow and Splunk

What we need from you:

·        Monitor IT systems and services in real time to ensure performance and availability.

·        Detect and escalate incidents using ITSM tools (e.g., ServiceNow).

·        Update system dashboards and manage application maintenance pages.

Why join our client/About Client:

Global Brand & Career Growth

Continuous Learning & Development

Innovative Work Environment

Inclusive & Diverse Culture

Responsibilities:

·        Support incident management from detection to resolution.

·        Collaborate with resolver groups and service desk teams.

·        Apply business intelligence for effective reporting.

·        Help maintain system health by setting thresholds and providing early alerts.

·        Assist with ITSM and SIAM processes as part of continuous service improvement.

Tools & Technologies:

ServiceNow, Splunk, MS Office, ITIL framework.

Qualifications:

·        1+ years of IT experience.

·        Background in Computer Science, Engineering, or related field.

·        Basic understanding of ITIL (Incident, Event Management).

Continuous Improvement & Monitoring:

·        Drive improvements in EOC processes, tools, and dashboards.

·        Perform real-time monitoring of IT systems, networks, and applications.

·        Raise incidents using ServiceNow and ensure services meet performance thresholds.

How to Apply:

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organization. If you have what it takes to thrive in this role and want to know more, please reach out to shivali.badlia@akkodisgroup.com or call +61 280 283 182.

Why Join Akkodis?

Weekly Pay

No payrolling processing fees

Upskilling opportunities and training discounts

Associate gatherings events

AKKODIS SME meet ups/information sessions

EAP Support Program

Dedicated

Account Management support team

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Akkodis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce and encourage applications from candidates of all backgrounds.

Candidate Profile

What we need from you:

·        Monitor IT systems and services in real time to ensure performance and availability.

·        Detect and escalate incidents using ITSM tools (e.g., ServiceNow).

·        Update system dashboards and manage application maintenance pages.