ICT Support Officer

ICT Support Officer

What is it for you?

6 months with extension Contract

Location – Bankstown NSW

Hours Per Week: 25 PART TIME (no hybrid arrangement), can be either 4 or 5 days to cover the hours

 

What we need from you:

·      Demonstrated experience in PC software packages including Windows, M365, Microsoft Cloud and email systems.

·      Well-developed verbal and strong written communication skills.  

·      Ability to work as an effective team member within a collaborative and cross-functional team environment.

·      Ability to set priorities, plan and organize day-to-day tasks.

·      Effective complaints handling skills and experience.

·      Demonstrated organization, problem solving and analytical skills.  

·      Sound collaboration and negotiation skills with the capability to build and maintain relationships with stakeholders through outstanding customer service

·      Extensive office and administrative experience        

·      Demonstrated commitment to Council’s values        

 

Why/About Our Client?

Our client offers a variety of benefits, including a strong focus on work-life balance, a diverse and inclusive work environment. Also known for its commitment to sustainability, community engagement, and innovation.

 

What you’ll do:

·      Raise requisitions, order and reconcile invoices with relevant orders for the ICT unit.

·      Generating documents and presentations, merging documents, drafting letters and general correspondence, preparing reports, briefing notes, and taking minutes.

·      Register and manage ICT information and documentation utilizing Council's Document Management systems

·      Create and maintain databases and spreadsheets to ensure continuity of ICT support.

·      Assist the team, including service desk and the wider ICT team, in answering phone calls and walk-in requests as needed.

·      Perform administrative support for the ICT unit

·      Assist in preparing and maintaining budgets.

·      Assist in procuring and contract management of systems/solutions.

·      Assist with hardware and software asset maintenance and management.

·      Provide support to ICT staff with information coordination and dissemination, including documentation of procedures and risk mitigation.

·      Develop basic practical end user knowledge of systems supported by ICT

·      Analyze internal processes and user trends to assist and suggest productivity improvements.

·      Additional duties as required within the limits of the employee’s skill, competence and training

 

How to Apply:

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organization. If you have what it takes to thrive in this role and want to know more, please reach out to Rohit.sharma2@akkodisgroup.com or call +61 280 283 196.

 

Why Join Akkodis?

Weekly Pay

No payrolling processing fees

Upskilling opportunities and training discounts

Associate gatherings events

AKKODIS SME meet ups/information sessions

EAP Support Program

Dedicated Account Management support team

 

Privacy Statement:

Due to privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Clicking the "Apply for this job" button below will direct you to our Online Centre, where you can review and agree to our Privacy and Consent statements before your details are formally lodged and processed.

Akkodis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce and encourage applications from all backgrounds. 

 

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Previous Public Sector experience in a technology environment

ITIL certification

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Raise requisitions, orders and reconcile invoices with relevant orders for the ICT unit.

Generating documents and presentations, merging documents, drafting letters and general correspondence, preparing reports, briefing notes, and taking minutes.

Register and manage ICT information and documentation utilising Council's Document Management systems

Create and maintain databases and spreadsheets to ensure continuity of ICT support.

Assist the team, including service desk and the wider ICT team, in answering phone calls and walk in requests as needed.

Perform administrative support for the ICT unit

Assist in preparing and maintaining budgets.

Assist in procuring and contract management of systems/solutions.

Assist with hardware and software asset maintenance and management.

Provide support to ICT staff with information coordination and dissemination, including documentation of procedures and risk mitigation.

Develop basic practical end user knowledge of systems supported by ICT

Analyse internal processes and user trends to assist and suggest productivity improvements.

Additional duties as required within the limits of the employee’s skill, competence and training

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