Lead Service Designer

Highlights:

• 12-month contract with 12 month extension
• Interesting and important program of work

 

What we need from you:

• Minimum NV1 security clearance (mandatory)
• Proven experience in digital transformation
• Comfortable engaging directly with clients in a consultative and collaborative manner.

 Are you an experienced Lead Service Designer looking to make a tangible impact on high-priority digital transformation initiatives within a complex and secure government environment? We're seeking a strategic and hands-on design leader to join a multi-disciplinary team delivering large-scale uplift programs focused on cloud migration, network modernisation, and secure digital services.

 

This role sits within a dynamic and fast-paced setting, working on a nationally significant transformation program aimed at improving resilience, user experience, and ICT capability across a broad service ecosystem.

 

Key Responsibilities

• Lead the creation of service design artifacts such as service blueprints, user journeys, and strategic recommendations.
• Collaborate with UX researchers and multidisciplinary teams to conduct design research using both quantitative and qualitative methods.
• Facilitate workshops to drive stakeholder alignment and co-design approaches across multiple agencies and sectors.
• Provide critical input into business process improvement, service rationalisation, and cloud readiness strategies.
• Translate complex user needs and research findings into persuasive visual and written outputs to inform technology and service direction.

Required Skills & Experience

• Proven experience in digital transformation or omni-channel strategy environments.
• Strong capability in service design, UX design, and user research
• Skilled in facilitation and communication, adept at aligning stakeholders with competing priorities.
• Comfortable engaging directly with clients in a consultative and collaborative manner.

 

Highly Desirable

• Strong project management and time management across multiple service streams.
• Proficiency with design and collaboration tools such as Figma, Adobe XD, Axure, Miro, Mural, Optimal Workshop, and Qualtrics XM.
• Familiarity with Identity Access Management (Microsoft Entra ID) and cloud migration strategies.
• Expertise in ideation, prototyping, and solution testing in secure or legacy environments.

  

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Chelsea Batley on (02) 6103 1816 OR Chelsea.Batley@akkodisgroup.com 

 

Joining Akkodis as a Consultant 

• Weekly Pay 
• No payrolling processing fees 
• Upskilling opportunities and training discounts 
• Consultant gatherings events 
• Akkodis SME meet ups/information sessions 
• EAP Support Program 
• Dedicated Account Management Support Team 

Privacy 

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. 

 

“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds” 

 

 

Candidate Profile

Minimum NV1 security clearance (mandatory)