Service Desk Officer

What is in it for you?

·      6-month contract + potential extensions

·      Opportunity to work within a large government digital environment

·      Gain experience in a high-impact public sector setting

 

 

What we need from you / What our client requires

·      Demonstrated experience in an ICT Service Desk / Helpdesk environment

·      Strong customer service and communication skills

·      Experience with incident and service request management tools

 

 

 

We are currently seeking a Service Desk Officer to join our client, delivering high-quality ICT support services across a large and complex digital environment.

 

You will be responsible for managing incidents and service requests, providing first-level technical support, and ensuring seamless user experience. You will work closely with internal teams, stakeholders, and vendors to maintain service levels and support ongoing operations.

 

 

Key Requirements

·      Provide first-level support for incidents and service requests via phone and email

·      Log, track, and manage tickets in line with SLAs and service desk procedures

·      Troubleshoot issues related to desktop applications and user environments

·      Escalate incidents to Level 2/3 teams and external vendors where required

·      Maintain ownership of incidents through to resolution and closure

·      Ensure accurate documentation in ticketing and knowledge management systems

·      Perform user administration and general service desk tasks

 

 

 

If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR shreeya.gurung@akkodisgroup.com

 

Joining Akkodis as a Consultant 

·      Weekly Pay 

·      No payrolling processing fees 

·      Upskilling opportunities and training discounts 

·      Consultant gatherings events 

·      Akkodis SME meet ups/information sessions 

·      EAP Support Program 

·      Dedicated Account Management Support Team 

   

Privacy 

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. 

 

“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds” 

 

Profile

Experience in an ICT Service Desk / Helpdesk environment