Service Desk SME
Automotive & Transportation
MRO & Customer Support
Maintenance & technical support
Your Role
Service Desk SME
What is it for you?
3 months with possible extension Contract
Location – Perth
What we need from you:
· Unified Service Desk configuration
· Customer Service Workspace transition
· Contact centre operations (ITIL)
Why/About Our Client?
Our client offers a variety of benefits, including a strong focus on work-life balance, a diverse and inclusive work environment. Also known for its commitment to sustainability, community engagement, and innovation.
What you’ll do:
· Case, queue and SLA design
· Omnichannel for Customer Service
· CTI / telephony integration
· Knowledge management
· Agent-assist use case discovery
How to Apply:
Talented, committed, can-do individuals have always been the cornerstone of this dynamic organization. If you have what it takes to thrive in this role and want to know more, please reach out to Rohit.sharma2@akkodisgroup.com or call +61 280 283 196.
Why Join Akkodis?
Weekly Pay
No payrolling processing fees
Upskilling opportunities and training discounts
Associate gatherings events
AKKODIS SME meet ups/information sessions
EAP Support Program
Dedicated Account Management support team
Privacy Statement:
Due to privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Clicking the "Apply for this job" button below will direct you to our Online Centre, where you can review and agree to our Privacy and Consent statements before your details are formally lodged and processed.
Akkodis is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce and encourage applications from all backgrounds.
· Unified Service Desk configuration
· Customer Service Workspace transition
· Contact centre operations (ITIL)
Ref: JN-052026-18443