Service Management Process Lead

What is in it for you?

·      Permanent role with long-term career growth and stability

·      Opportunity to lead enterprise-scale ITSM process design and optimisation across a multi-vendor SIAM environment

·      Influence major transformation programs and uplift service maturity across incident, problem, change, request, knowledge, and configuration practices

·      Work closely with senior stakeholders, suppliers, DevOps/SRE teams and ServiceNow specialists in a highly collaborative environment

 

What we need from you / What our client requires

·      Must Hold NV1 clearance

·      Experience integrating ITSM with DevOps, SRE and automation capabilities

·      Extensive experience designing, implementing and governing ITSM processes aligned to ITIL 4

·      Hands-on experience working with ServiceNow teams to enable workflow alignment and process adoption

 

 

We are seeking a Service Management Process Lead to join our client’s team, taking ownership of ITSM process design, maturity uplift and governance across a multi-vendor SIAM landscape. In this role, you will shape end-to-end process frameworks, embed best-practice ITIL 4 principles, uplift organisational capability and enable measurable, integrated service outcomes.

 

This is a key position for a seasoned ITSM professional who thrives in complex environments and enjoys driving consistency, optimisation and service excellence across diverse stakeholders and service providers.

 

 

Key Requirements

·      Lead the design, documentation and implementation of ITSM processes including Incident, Problem, Change, Event, Request, Knowledge, Configuration and Service Catalogue

·      Conduct maturity assessments and develop roadmaps to uplift process effectiveness

·      Establish governance structures, performance measures and process controls

·      Ensure seamless integration of ITSM processes with DevOps, SRE and automation practices

·      Collaborate with ServiceNow teams to align process design with workflow and platform capabilities

·      Deliver training, communication materials and documentation to support adoption and operational readiness

·      Provide leadership and guidance during service transitions and stabilisation

·      Drive consistency and integration across service domains and suppliers within a SIAM framework

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on (08) 8306 8208 OR shreeya.gurung@akkodisgroup.com

 

Joining Akkodis as a Consultant 

·      Weekly Pay 

·      No payrolling processing fees 

·      Upskilling opportunities and training discounts 

·      Consultant gatherings events 

·      Akkodis SME meet ups/information sessions 

·      EAP Support Program 

·      Dedicated Account Management Support Team 

   

Privacy 

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. 

 

“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds” 

Profile

Must Hold NV1 Security Clearance