Technical Lead

Who We Are

Akkodis, we thrive on solving complex problems and building a smarter future; we power digital transformation and accelerate innovation with our cross-industry technology and digital engineering consulting, talent services and skilling. We’re passionate about our work and committed to creating and implementing cutting-edge solutions that drive industry progress. Our culture is built on honesty, respect, fairness and inclusion, and we’re looking for innovative and talented individuals who share these values to join us on this journey.

Job Summary

We are seeking a skilled Technical Lead to join our team in the Defence industry. This role involves working on digital and software practices, specifically focusing on digital and IT strategy. The position is based in Canberra and offers both permanent and contract options.

Responsibilities

As a Technical Lead, you will be responsible for providing technical leadership across the entire managed support services for Akkodis.

• You will manage support teams on a 24 x 7 basis for business-critical applications, ensuring seamless operation and support.
• You will also be required to provide support (rostering on call) out of hours, with the team being compensated separately based on the rostering requirements.
• Provide hands-on technical leadership and escalation support across Dynamics 365 Customer Engagement (CE) and Power Platform solutions.
• Collaborate with service delivery management and architecture teams.
• Act as technical escalation point for complex incidents and root cause analysis.
• Drive automation and efficiency within support practices.

Expected qualifications

• Strong background in MS D365.
• Experience in managing support teams for business-critical applications.
• Willingness to travel to Canberra frequently if not based there.
• Ability to provide out-of-hours support as needed.
• Proven hands-on experience with core Dynamics 365 CE modules (Customer Service, Marketing / Customer Insights Journeys, and Universal Resource Scheduling preferred).
• Prior experience in enterprise support environments or managed services.
• Prior experience with Azure platform services: Logic Apps, Functions, Service Bus.
• Prior experience with Azure DevOps and CI/CD practices.
• Understanding of ITIL and service management frameworks.
• Excellent communication and stakeholder engagement skills.

Preferred qualifications

Preferred candidates will have demonstrated experience or a preferred working background as a Senior Developer or Solution Architect.

Microsoft Certifications preferred.

Talented, committed, can-do individuals have always been the cornerstone of our dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Rose at rose.hampton@akkodisgroup.com.

Why Work for Us?

Joining Akkodis means being part of a dynamic community of engineers that’s at the forefront of tech innovation. You’ll have the opportunity to work with cutting-edge technologies:

Whether your interests lie in systems engineering, software development, data platforms or any other tech discipline, we have a role that will suit you. You’ll get to collaborate with talented expert colleagues from around the world who share your enthusiasm and passion for technology. We offer a flexible and supportive work environment, and we’re committed to helping you grow and achieve your career goals. If you want to make a real difference, Akkodis is the place for you.

Akkodis is a commercial brand under which both AKKA and Modis entities operate.

Company Details

Who We Are

Akkodis, we thrive on solving complex problems and building a smarter future; we power digital transformation and accelerate innovation with our cross-industry technology and digital engineering consulting, talent services and skilling. We’re passionate about our work and committed to creating and implementing cutting-edge solutions that drive industry progress. Our culture is built on honesty, respect, fairness and inclusion, and we’re looking for innovative and talented individuals who share these values to join us on this journey

Candidate Profile