Training Specialist

What’s in it for you?

• Opportunity to work on a large-scale digital transformation project
• Hybrid work model
• Exposure to Salesforce Field Service implementation and enterprise systems

Role – Training Specialist

This role is responsible for designing, developing, and delivering end-user training for a large-scale digital transformation project. You will work closely with stakeholders, SMEs, and project teams to ensure successful adoption of a new field service solution, supporting both office-based and field staff through structured training programs.

Employment Type and Duration: Contract – 4 months + extensions

Work Model: Hybrid

Location: Fortitude Valley, Brisbane

Key Responsibilities

• Collaborate with stakeholders, SMEs, and project teams to identify training needs and define training strategies
• Develop and maintain comprehensive training plans aligned with project outcomes
• Conduct training needs analysis and design role-based learning pathways
• Create high-quality training materials (user guides, videos, FAQs, e-learning content)
• Deliver training via multiple channels (classroom, virtual, workshops, train-the-trainer)
• Design and manage flexible training schedules to support shift-based and field staff
• Provide post-training support and assist with system adoption challenges
• Ensure training aligns with change management strategies and project communications
• Evaluate training effectiveness through feedback and continuous improvement

Required Skills & Experience

• Experience in training development and delivery, ideally within software or digital transformation projects
• Strong experience designing and delivering training for both office and field-based users
• Experience creating engaging training materials and structured learning pathways
• Familiarity with Learning Management Systems (LMS) and virtual training platforms (e.g., MS Teams)
• Understanding of change management methodologies (e.g., PROSCI, CMBoK)
• Experience working in Agile and/or Waterfall project environments
• Strong stakeholder engagement, facilitation, and communication skills
• Experience supporting digital change initiatives and system implementations

 

Qualifications & Clearance

• Qualification in Training, Education, Human Resources, or related field (or equivalent experience)
• Cert IV in Training & Assessment (desirable)
• Experience working in complex or enterprise environments preferred

If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna at isha.khanna@akkodisgroup.com   

Privacy 

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the “apply for this job” button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly. 

“Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds” 

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This role is responsible for designing, developing, and delivering end-user training for a large-scale digital transformation project.

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