- Specialized IT Consultant - Intermediate

Temporary/Contract

Toronto, Ontario

02 Dec 2024

    The Ontario Government Client is seeking an experienced HRIS Specialist with expertise in payroll and HRIS systems to support accurate and timely payroll operations for 31,000 healthcare employees.

    Duration:6+ Months

    Must Haves:

    • Experience with Logibec Quadrant Workforce.

    • Payroll Certification.

    • Expertise in ticket triaging, prioritization, and incident management.

    Responsibilities

    • Provide Tier 2 payroll support using the Quadrant Workforce application, including HR, Payroll, and Scheduling modules.

    • Manage tickets and prioritize requests to ensure responsive service delivery.

    • Collaborate with technical teams and external entities for system updates and legislative compliance.

    • Identify and troubleshoot system issues, ensuring resolution and process improvement.

    Skills and Experience

    Required Skills:

    • 2+ years in the healthcare industry with knowledge of personal health information protection.

    • Proficiency in Logibec Quadrant Workforce, OTR, AODA compliance, and MS Office tools.

    • 5+ years in service management processes and ticketing systems like Footprints.

    Soft Skills:

    • Strong communication, problem-solving, and multitasking abilities.

    • Proven team player with excellent customer service and relationship-building skills.