Associate Director, Senior Production Support Services – Capital Markets / QTS/ Fixed Income

Job Title: Associate Director, Senior Production Support Services – Capital Markets / QTS/ Fixed Income

Position Type: Full-time, Permanent

Location: Toronto, ON

Working Model: 4 days per week onsite

Salary Range: $130,000 - $140,000 per annum plus bonus and benefits

 

About Our Client

Our client is a leading global financial institution with a strong presence in capital markets and a reputation for delivering high-performance trading technology solutions. The organization supports a wide range of asset classes, with particular depth across fixed income products including rates, credit, derivatives, and structured products.

 

Operating in a fast-paced, front-office-driven environment, the firm is committed to production stability, operational excellence, and continuous improvement. Teams work collaboratively across business, development, and infrastructure functions to support mission-critical trading platforms and ensure seamless execution across global markets.

 

About the Opportunity

This opportunity is for a Senior Production Support Leader within a Fixed Income trading technology environment. The role is closely aligned to the front office, providing high-touch support to trading desks and ensuring the stability, reliability, and performance of critical trading applications.

 

You will act as a key escalation point for production incidents, leading response efforts, driving root cause analysis, and partnering with technology teams to continuously improve platform resilience. This position blends technical hands-on expertise with leadership and stakeholder management responsibilities.

 

This is a highly visible role that requires both strong capital markets knowledge and the ability to operate effectively under pressure in a real-time trading environment.

 

What You’ll Do

• Provide high-touch production support to Fixed Income trading desks (Rates and Credit), ensuring system availability and performance

• Act as the primary escalation point for major incidents, leading triage, resolution, and communication

• Drive incident, problem, and change management processes aligned with ITIL best practices

• Conduct root cause analysis and lead post-incident reviews to improve system stability

• Partner closely with trading, development, and infrastructure teams to resolve issues and deliver enhancements

• Develop deep expertise in trading applications, system architecture, and data flows

• Monitor production environments using enterprise tools and proactively identify risks

• Leverage metrics and reporting to drive continuous improvement in production stability

• Ensure accurate tracking, prioritization, and resolution of production issues

• Lead initiatives to enhance automation, tooling, and operational processes

• Build strong relationships with front-office stakeholders as a trusted technology partner

• Provide mentorship, leadership, and subject matter expertise to support team members

 

What You Bring

Must-Have Qualifications

• 7+ years of experience in IT within a capital markets environment

• Strong knowledge of fixed income products including Rates, Credit, derivatives, and structured products

• Hands-on understanding of the end-to-end trading lifecycle (market data, pricing, execution, booking, risk, clearing, and settlement)

• Strong technical skills in Linux, SQL, and at least one scripting language (e.g., Python, Shell, Java, or Perl)

• Experience with enterprise monitoring and scheduling tools (e.g., Control-M, Geneos, ServiceNow, Tableau)

• Solid understanding of infrastructure components including servers, networks, and middleware

• Proven experience working within ITIL frameworks (incident, problem, change, and event management)

• Strong expertise in major incident management within a trading or real-time production environment

• Excellent analytical and troubleshooting skills under pressure

• Strong communication skills, with the ability to interface effectively with trading desks and senior stakeholders

• Ability to manage competing priorities and drive issues to resolution across multiple teams

 

Nice-to-Have Qualifications

• Experience with trading platforms such as Murex or similar systems

• Exposure to cloud technologies (e.g., AWS) or distributed computing platforms

• Experience supporting messaging systems (e.g., MQ, Solace, or market data platforms)

• Familiarity with front-office trading tools such as Bloomberg TOMS

• Knowledge of vendor platforms and integrations within capital markets ecosystems

 

What You’ll Love About This Opportunity

• High-impact, front-office-facing role supporting mission-critical trading systems

• Opportunity to lead major incident management and drive operational excellence

• Hands-on involvement across the full trading lifecycle in a complex environment

• Strong collaboration with business, technology, and infrastructure teams

• Challenging, fast-paced environment with meaningful ownership and influence

 

How to Apply

Submit your resume in confidence via the Akkodis Canada website.

 

Important

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

 

Akkodis Canada will never share your resume or any personal details without your explicit consent.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

 

Our Commitment:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.