Intermediate Business Analyst

Temporary/Contract

Toronto, Ontario

15 Nov 2024

    The Ontario Government Client seeks an experienced Senior Business Analyst with expertise in IT Service Management (ITSM) and ITIL. This role requires strong analytical skills, effective communication, and experience in large-scale IT/telecommunications projects.

    Must Haves:

    • 5+ years in ITSM and as a Business Analyst

    • ITIL v3 or higher Certification

    • Proven communication and documentation skills

    • Experience with ITSM tools (Remedy, Visio, SharePoint)

    • Skilled in stakeholder collaboration, including client and vendor interaction

    Responsibilities:

    • Lead business analysis to identify solutions for client challenges and support I&IT initiatives

    • Develop strategies, business cases, and performance measures for project success

    • Conduct requirements gathering, business modeling, and documentation

    • Monitor project progress, resolve issues, and regularly update stakeholders

    Skills:

    • Knowledge of ITSM processes (Incident, Problem, Change, etc.) and KPI reporting

    • Ability to translate business needs into technical requirements

    • Strong interpersonal, problem-solving, and organizational skills

    Experience:

    • Experience managing complex, multi-stakeholder public sector projects

    • Background in telecommunications, public safety radio projects, and network operations

    Communication:

    • Proven experience in client/vendor relations, conflict resolution, and clear documentation

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