Intermediate Systems Administrator/Operations Support Specialist
Information Systems
Systems Administrator
Your Role
Position: Intermediate Systems Administrator / Operations Support Specialist
Duration: 5 Months assignment (contract)
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)
Note on Assignment Type
This position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.
About the Engagement
Akkodis is seeking an experienced Intermediate Systems Administrator / Operations Support Specialist to provide technical support, operational administration, incident management, user onboarding, vendor coordination, and reporting services for enterprise audio-visual, telecommunications, and video conferencing environments.
The successful consultant will support both internal operations and external users by ensuring reliable system performance, maintaining operational documentation, coordinating with third-party vendors, and participating in technology implementation initiatives. This role requires strong troubleshooting capabilities, customer service skills, ITIL-based operational support experience, and expertise in modern AV and video conferencing technologies.
Scope
Provide technical support and troubleshooting for audio-visual, telecommunications, and video conferencing technologies.
Support users across multiple communication channels, ensuring timely incident resolution and service restoration.
Facilitate onboarding, orientation, and technical training for internal and external users.
Create, maintain, and update operational documentation, user guides, and training materials.
Monitor service performance and coordinate with third-party vendors for repairs, upgrades, and issue resolution.
Assignment Deliverables
Incident Management and Resolution Documentation
Audio-Visual and Video Conferencing Support Services
User Training Materials and System Guides
Operational Procedures and Process Documentation
CMDB Updates and Asset Inventory Records.
Expertise Required
Must Have:
Minimum 2 years of hands-on experience supporting audio-visual and video conferencing hardware and software.
Minimum 2 years of experience in incident management with strong knowledge of ITIL/ITSM frameworks, standards, and operational processes.
Minimum 1 year of experience preparing reports, dashboards, metrics, and operational documentation.
Minimum 2 years of operations support experience.
Excellent verbal and written communication skills.
Experience troubleshooting AV hardware including projectors, microphones, speakers, cameras, AV processors, and control systems such as Crestron and Extron.
Nice to Have:
Experience supporting legal, judiciary, tribunals, or public-facing technology environments.
Knowledge of VoIP technologies and PBX systems.
Experience maintaining CMDB records and asset inventories.
Security Clearance
Required.
Important
This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.
How to Apply
Submit your resume in confidence via the Akkodis Canada website.
We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.
Accessibility:
At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
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