RQ08228 - Application Support Specialist - Junior

Temporary/Contract

Toronto, Ontario

26 Nov 2024

    The Ontario Government Client is hiring an Application Support Specialist with expertise in middleware, ITIL practices, and DevOps methodologies to support 200+ applications in a shared hosting environment.

    Duration: 6+ Months

    Must Haves:

    • 2+ years of experience with Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).

    • Middleware expertise, including IBM WebSphere Application Server/Liberty/NDM.

    • ITIL Service Management (Incident, Problem, Change, Configuration Management).

    • Hands-on experience with OpenShift and CI/CD tools (Jenkins, Urban Code Deploy).

    • Strong DevOps and containerized application management skills.

    Responsibilities

    • Support hosting operations, including incident intake, triage, and service requests.

    • Manage security patching and endpoint security.

    • Provide expertise in middleware, network services, and cloud technologies.

    • Analyze operational data and optimize processes.

    Skills

    • Middleware: IBM WebSphere, DataPower, Urban Code Deploy, OpenShift, Kubernetes.

    • ITIL: Incident and Change Management, tools like Remedy or ServiceNow.

    • Reporting: PowerBI and MS Office proficiency.

    • General: Strong communication, problem-solving, and initiative.

    Experience

    • Public sector experience (OPS, BPS, or similar) preferred.

    • 2+ years with Solaris/RHEL and middleware systems.

    • Proficiency in DevOps, CI/CD, and cloud solutions.