Senior Application Support Specialist
Information Systems
Software Engineer
Your Role
Position: Senior Application Support Specialist
Duration: 6 Months assignment (contract)
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)
Note on Assignment Type
This position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.
About the Engagement
Akkodis is seeking an experienced Senior Application Support Specialist to support critical application support, incident management, project coordination, and stakeholder engagement activities within a complex enterprise environment.
The successful consultant will work closely with project managers, product managers, technical teams, business stakeholders, and end users to support production applications, coordinate issue resolution, manage incident lifecycles, maintain technical documentation, facilitate client interactions, and contribute to project reporting and performance measurement initiatives.
Scope
Manage and monitor JIRA and eSMT incident tickets to ensure timely resolution within established service levels.
Coordinate resolution of application, configuration, and system access issues through collaboration with technical and business stakeholders.
Support production applications using ITIL-based incident, change, deployment, and release management processes.
Maintain technical documentation, support procedures, knowledge articles, and operational guides.
Assignment Deliverables
Incident and service request management reports.
Application support documentation and operational procedures.
Performance dashboards utilizing JIRA, Azure DevOps, Power BI, or related tools.
Project status reports, action logs, risk registers, and progress updates.
Expertise Required
Must Have:
5+ years of experience managing clients and stakeholder expectations related to enterprise applications or IT initiatives.
Demonstrated experience supporting production applications and managing full incident lifecycles using ticketing platforms.
Experience responding to user inquiries, troubleshooting application issues, resolving configuration problems, and managing system access requests.
Hands-on experience prioritizing, escalating, and closing incidents within defined service levels.
Experience supporting both internal teams and external clients while maintaining high levels of customer satisfaction.
Ability to identify recurring issues and contribute to long-term service improvements.
Experience supporting application testing, deployment activities, release management, and change management processes.
Nice to Have:
Knowledge of emerging I&IT trends, tools, and methodologies.
Experience supporting Agile project delivery environments.
Knowledge of JIRA, Azure DevOps, Confluence, or similar collaboration tools.
Security Clearance
Required.
Important
This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.
How to Apply
Submit your resume in confidence via the Akkodis Canada website.
We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.
Accessibility:
At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
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