Senior Program Manager

Temporary/Contract

Toronto, Ontario

23 Aug 2024

    Our Ontario Government Client is seeking a Strategic Vendor Program Manager to lead the development and oversight of vendor performance monitoring programs for IT-related contracts and services. This role requires extensive experience in vendor management, contract governance, and program delivery within a complex, multi-faceted environment.

    Must Haves:

    • 7+ years of experience in developing, implementing, and managing vendor performance programs for IT contracts.

    • Extensive experience in contract governance, performance metrics, and strategic vendor management.

    • Knowledge of public sector policies, procedures, and procurement agreements.

    Responsibilities:

    Strategic Vendor Program Management:

    • Develop and oversee vendor performance monitoring tools, KPIs, and reporting requirements.

    • Design and implement vendor performance models, including scorecards and evaluation schedules.

    • Create Standard Operating Procedures for vendor management processes, with an understanding of contract law and legislation.

    • Develop corrective measures and risk mitigation strategies for vendor performance.

    • Manage governance structures and strategic vendor IT roadmaps.

    Program Change Management and Delivery:

    • Create and implement program change management frameworks.

    • Develop training materials and manage program release requirements.

    • Lead teams in executing program change management plans.

    Stakeholder Engagement & Facilitation Skills:

    • Lead program strategy development from inception to close-out.

    • Collaborate with vendors and service providers, providing regular status updates to stakeholders.

    • Facilitate negotiations and manage complex project timelines.

    Technical Skills:

    • Lead multidisciplinary teams in IT solution development, testing, and integration.

    • Provide strategic advice on I&IT infrastructure, contract management, and emerging technology trends.

    • Apply advanced knowledge of Microsoft Project, Visio, Power BI, and other tools.

    Public Sector Experience:

    • Ensure compliance with Ontario Public Service policies, directives, and procurement agreements.

    • Leverage experience with public sector applications and third-party vendor management.