Senior- UX Designer

Seeking a skilled UX and Service Designer for Ontario Government Client, with a focus on designing impactful, user-centered digital services.

Duration: 6+ Months

Must-Haves:

• 3-5 years in UX Design, including interaction, UI, information, and graphic design.

• 3-5 years in service design activities (workshops, user research, insight synthesis).

Responsibilities

• Design

• Lead UX and service design projects end-to-end, ensuring high-quality, efficient results.

• User Research and Analysis

• Plan and conduct user research, analyze journeys and personas, and use insights to guide design.

• Service Design

• Develop prototypes, wireframes, and user flows, ensuring compliance with digital standards.

Stakeholder Engagement

• Collaborate across teams, advise on UX design, and engage vendors and stakeholders.

• Performance and Improvement

• Implement performance metrics, gather feedback, and iterate on designs.

• Standards and Best Practices

• Promote design standards, methodologies, and system adoption.

Skills Required

• UX design expertise in interaction, UI, information, and graphic design.

• Service design experience, including workshops and experience direction.

• Proficiency with UX tools (e.g., Figma, Adobe XD), communication, and stakeholder management.

• Desirable Skills: Agile, accessibility, data analysis, project management, public sector experience.

Deliverables

• User Research Reports: Insights, personas, journey maps.

• Design Strategy: UX vision, principles, accessibility strategy.

• Design Deliverables: Wireframes, prototypes, style guides, usability testing.

• Implementation Support: Detailed design specifications and QA support.