Senior UX Designer
Information Systems
Software Engineer
Your Role
Position: Senior UX Designer
Duration: 6 Months assignment (contract)
Client Location: Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)
Note on Assignment Type
This position is provisionally Onsite, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.
About the Engagement
Akkodis is seeking a highly skilled Senior UX Designer to support a large-scale digital transformation initiative focused on modernizing regulatory compliance services across the Public Service.
The successful consultant will lead user experience design activities for the development of a Common Compliance Management Platform (CCMP), a strategic enterprise platform designed to improve regulatory compliance services across multiple ministries. This role will drive human-centered design, user research, accessibility compliance, service design, and digital experience strategy while collaborating with product owners, business stakeholders, architects, developers, and Agile delivery teams.
Scope
Conduct user research, stakeholder engagement sessions, interviews, surveys, usability testing, and workshops.
Create personas, journey maps, service blueprints, information architecture, user flows, wireframes, mock-ups, and prototypes.
Apply Ontario Design System standards and accessibility best practices (AODA/WCAG).
Collaborate with Agile delivery teams to translate business requirements into intuitive digital experiences.
Assignment Deliverables
Conduct stakeholder workshops, usability testing, user interviews, surveys, and validation activities.
Develop UX artifacts including personas, customer journey maps, service blueprints, user flows, wireframes, and interactive prototypes.
Deliver accessible digital experiences aligned with the Design System, AODA, and WCAG standards.
Collaborate with Agile teams to prioritize user needs, refine requirements, and support product delivery.
Expertise Required
Must Have:
5+ years of experience leading human-centered UX research and design for complex digital products and services.
Strong experience translating research findings into actionable design recommendations that improve usability, accessibility, and overall user outcomes.
Demonstrated expertise in end-to-end UX design, including personas, customer journey maps, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes.
Experience designing solutions aligned with the Design System and accessibility standards (AODA/WCAG).
Strong experience collaborating with Product Owners, Business Stakeholders, Architects, Developers, and Agile delivery teams.
Hands-on experience creating wireframes and prototypes using Figma.
Experience working in Agile, Scrum, Lean, or DevOps environments, including user stories, backlog refinement, sprint planning, and testing activities.
Hands-on experience with Azure DevOps (or similar tools) and supporting public sector, or large-scale digital transformation initiatives.
Nice to Have:
Experience implementing UX performance measurement frameworks and digital service KPIs.
Understanding of digital accessibility testing tools and inclusive design practices.
Security Clearance
Required.
Important
This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.
How to Apply
Submit your resume in confidence via the Akkodis Canada website.
We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.
Accessibility:
At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.
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