IT Support

Temporary

Geneve, Genève

02 Dec 2025

    Akkodis is a global player in engineering, IT and a leader in smart industry.

    With a presence in 30 countries, our 50.000 experts combine technological expertise and sector knowledge to build a sustainable future, driven by a culture of inclusion and diversity.


    Akkodis is the technology brand of The Adecco Group (TAG).

    Main Duties:


    Incident Management:

    • Respond to incoming calls, emails, and tickets; diagnose and resolve hardware/software issues at 1st and 2nd line levels.

    Service Request Fulfilment:

    • Handle user requests for new services or modifications

    Escalation:

    • Identify complex issues and escalate when required.

    System Monitoring:

    • Monitor IT systems and applications to ensure optimal performance. 

    Documentation:

    • Maintain accurate records of incidents, resolutions, and updates in the ticketing system. 

    User Training:

    • Provide guidance and training on IT systems and applications.

    Profile

    Acts as the first point of contact for IT-related issues, providing technical support to end-users and escalating complex problems when necessary.

    This role ensures smooth IT operations by resolving incidents promptly, maintaining system performance, and delivering excellent customer service.


    Experience:

    • 4-5 years in IT support or service desk roles. 

    Technical Skills: 

    • Windows OS, Linux troubleshooting
    • Active Directory, O365 administration
    • Hardware: PCs, laptops, printers, peripherals.
    • Networking: TCP/IP, DNS, DHCP, VPN troubleshooting
    • Ticketing systems: Incident, Service Request
    • Remote support tools: RDP / SCCM 

    Soft Skills:

    • Analytical Thinking: Diagnose and resolve complex issues.
    • Communication: Clear interaction with end-users and escalation teams.
    • Customer Service Orientation: Professional and empathetic approach.
    • Time Management: Prioritize multiple tickets effectively.

    Certifications:

    • ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus

    Languages:

    1. French C1, English B2