IT Monitoring Engineer | Coimbra | To €32,000

IT Monitoring Engineer | €32,000 | Hybrid - Coimbra

Our client is a market-leading company at the forefront of digital innovation in their sector, operating some of the most recognised brands across Europe. With a dynamic portfolio of platforms and services, they generate billions in annual revenue, driving transformation within the industry.

As part of their Technology Team, you'll play a key role in monitoring critical IT systems, ensuring optimal service for internal teams and external customers. This is a unique opportunity to join a fast-paced, collaborative environment where you'll gain exposure to diverse systems and technologies, with plenty of room for growth and development.

What You'll Do:

As an IT Engineer, you'll play a vital role in ensuring IT systems and applications are always available. Your responsibilities will include:

Monitoring and Incident Management:
- Oversee infrastructure, networks, and applications using tools like Dynatrace and LogicMonitor.
- Respond to automated alerts, prioritise incidents, and ensure timely resolutions.
- Work with internal teams and external providers to manage and escalate issues.

Collaboration and Reporting:
- Liaise with product teams to investigate service events and drive improvements.
- Produce and manage daily/weekly operational checklists and reports.

Process Development:
- Follow ITIL-aligned processes (e.g., incident, problem, configuration, and change management).
- Contribute to ongoing automation initiatives to enhance efficiency.

Customer Focus:
- Provide exceptional service to internal stakeholders, maintaining clear and effective communication via email and phone.

About You:
This role is perfect for someone with a service desk or technical support background who is eager to develop their infrastructure and networking skills.

Essential Skills & Experience:

- 3-5 years in IT support, ideally with exposure to infrastructure and network monitoring.
- Proficiency with monitoring tools (e.g., Dynatrace, LogicMonitor) and incident management processes.
- Excellent prioritisation, problem-solving, and escalation skills.
- Strong communication abilities, both written and verbal.
- A proactive mindset and a desire to learn and grow.

Desirable:

- ITIL knowledge or certification.
- Experience in a Managed Service Provider (MSP) environment.

Why Join Our Client?
- Comprehensive Training: Up to 6 months of hands-on training with experts.
- Career Growth: Work with cutting-edge technologies and develop skills in monitoring, automation, and incident management. The chance to learn skills like Terraform.
- Flexibility: Hybrid working model with clear shift patterns for work-life balance.
- Diverse Opportunities: Be part of a team that evolves with the latest tech and offers room for internal mobility.

If this role sounds like it could be of interest, please send your CV in for immediate review. Our client are looking to book interviews in the W/C 2nd December with a view to start early January.

The role is paying up to €32,000.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.