IT Support Engineer

About the Role

As a key member of our IT Service Desk, you’ll be the first point of contact for users across multiple European locations. Your mission: deliver top-tier technical support, resolve incidents efficiently, and ensure seamless business continuity.

Company Details

What You’ll Do

• Be the go-to expert for ICT-related issues across operating companies and subsidiaries.
• Handle hardware, software, and application support queries.
• Own issues from start to resolution, escalating when needed.
• Log and track tickets using our service management system.
• Collaborate with Field Services and higher-level support teams.
• Contribute to our knowledge base and suggest service improvements.

Candidate Profile

What You Bring

• Fluent in English and Dutch (both written and spoken).
• Strong knowledge of Windows OS (7 & 10), Office 365, Active Directory, and mobile devices (iOS, Android, Windows).
• Familiarity with ITIL processes (certification is a plus).
• Basic understanding of network monitoring tools (e.g., PRTG), SCCM, WSUS, antivirus, and encryption solutions.
• Analytical mindset with a passion for troubleshooting and learning.
• Experience in an international corporate environment.