Desktop Support Technician

Working as part of a dynamic team you will be providing 1st and 2nd line on-site user support. This includes analyze incidents, problems & service requests, propose solutions and help implementing them. You will also be responsible for any escalation and follow up.

The ideal candidate will be an expert in dealing with customers at all levels; you bring hands-on technical skills as well as great interpersonal skills.

Previous experience working in a corporate IT environment is an asset
Excellent customer facing and communication skills; adaptable and welcoming of change.

End users support
Windows 10 and Microsoft O365 troubleshooting.
Resolution of software and hardware issues (laptop, desktop, printers)
Installation and configuration of laptops
Software issues for in-house applications
Handling of tickets in the IT ticketing tool
Quick analysis and incident management, close collaboration with expert team
Preparing new hardware
Staging laptops and PC's with SCCM
Basic meeting support knowledge (Teams and AV Support)
Physical installation of cabling, monitors, dockings, pc's, printers, ...
Basic Network knowledge (Patching...)

ITIL minded
Previous experience of supporting Mobile devices and hand-held devices (Intune - DEP)
Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information (ticketing tool, SLA,..)

Pay Details: $20.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.