Eng Field Support - ARS/Biometrics

Contractor

Irving, Texas

15 Nov 2024

    Akkodis is seeking an Eng Field Support - ARS/Biometrics for a Contract job with a client in Indianapolis, Indiana (Remote). The ideal candidate must have experience with Windows and Linux servers, strong troubleshooting skills, and the ability to support AFIS products both on-site and remotely across Indiana and surrounding regions.

     

    NOTE: Remote with some visit to customer sites Indiana-vicinity Indianapolis metro.

     

    Rate Range: $21/hour to $26/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

     

    Eng Field Support - ARS/Biometrics job responsibilities include:

    • Providing installation and post-installation support for AFIS and Facial Recognition Systems.

    • Offering first-level hardware and software support, diagnosing and resolving technical issues on-site and remotely.

    • Troubleshooting and repairing Livescan fingerprint capture workstations at customer sites.

    • Analyzing system logs to identify problems and suggest effective solutions.

    • Ensuring high customer satisfaction through professional and effective communication.

    • Installing patches and upgrades for AFIS applications.

    • Providing on-call support and keeping customers informed with timely updates and resolutions.

    • Collaborating with customers to offer training and ensuring system functionality and efficiency.

     

    Desired Qualifications:

    • Bachelor’s Degree in a technical or engineering field.

    • Minimum of 2-3 years of experience in field support or technical troubleshooting, preferably with biometrics systems.

    • Strong knowledge of Windows and Linux servers and workstations.

    • Experience with troubleshooting Livescan fingerprint capture workstations and AFIS applications.

    • Excellent customer service skills with the ability to communicate effectively with clients.

     

    If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at preeti.ghanghas@akkodisgroup.com.



    Pay Details: $21.00 to $26.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance