Engineer

Contractor

Columbus, Ohio

01 Jul 2025

    Akkodis is seeking an Engineer for a Contract job with a client in Columbus, OH(Hybrid). You will be responsible for ensuring platform stability across IVR, routing, and reporting systems, and providing after-hours support for critical voice technologies.

    Rate Range: $37/hour to $41/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

    Engineer job responsibilities include:

    • Support infrastructure components for voice, email, and chat routing, IVR systems, and real-time/historical reporting.

    • Conduct regular patching, certificate management, and system updates to ensure platform stability and security.

    • Manage integrations with NICE/IEX workforce management, Cyara monitoring, and Virtual Hold queue-to-callback systems.

    • Use tools like Cyara to test and monitor voice systems, ensuring high availability and performance.

    • Respond to critical incidents and perform maintenance activities during off-hours and weekends as needed.

    • Work closely with network, security, and application teams to ensure seamless operation of voice infrastructure.

     

     Required Skills & Qualifications:

    • Bachelor’s degree in information technology, Telecommunications, or a related field.

    • 8–10 years of experience in voice infrastructure support and contact center technologies.

    • Proven expertise in managing and maintaining Genesys Engage environments, including IVR, routing, and reporting systems.

    • Hands-on experience with NICE/IEX workforce management, Cyara monitoring tools, and patching/certificate management for voice systems.

     

    If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@akkodisgroup.com.



    Pay Details: $37.00 to $41.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance