Help Desk Engineer Job in Rochester, NY:

Permanent

Rochester, New York

10 Sep 2025

    Help Desk Engineer Job in Rochester, NY:

    Direct Hire Salary Range: $50-65,000 based on experience, education, geographic location and other factors.

    AKKODIS is seeking a Help Desk Engineer for an onsite role in Rochester, NY. The Ideal candidate will be Self-motivated with a high level organizational and time management skills.

     Responsibilities of the Help Desk Engineer Job in Rochester, NY:

    • Troubleshoot and resolve client hardware, operating system, and software related issues, using remote tools.

    • Troubleshoot and resolve network and server access issues using remote tools.

    • Monitor and respond to client site alerts, escalate to the Service Desk Manager and Account Team as necessary. 


     
    Requirements of the Help Desk Engineer Job in Rochester, NY:

    • Previous experience with Microsoft 8, 10, 11, Microsoft 365

    • Minimum 1 year of experience supporting servers, workstations, printers and network switches

    • Previous experience servicing and troubleshooting Microsoft Windows Server, Exchange Server, SQL Server, and Active Directory.

    • Ability to diagnose and prioritize client issues and properly manage client expectations

    Benefits Offering:

    • Medical, dental, vision insurance coverage.

    • 401(k)

    • Paid holidays and generous paid time off.

    For more information or to be considered or the Help Desk Engineer Job in Rochester, NY please contact Thomas McCarthy at Thomas.Mccarthy@akkodis.com

     



    Pay Details: $50,000.00 to $65,000.00 per year

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance


    Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.