IT Help Desk Job in Rochester, NY:

IT Help Desk Job in Rochester, NY:

Contract to Hire Role: Hourly Pay Rate - $19.00 per hour based on experience, education, geographic location and other factors.

Please no 3rd party or c2c candidates

 

To be successful in this role, candidate needs to be an excellent communicator who enjoys helping people and is friendly and patient. An ability to resolve Information Technology product or service problems will also be needed.

Responsibilities of the IT Help Desk Job in Rochester, NY:

Manage inbound calls in an efficient manner

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Strong listening skills to hear what the client is saying and to understand their issue

Ask clarifying questions to try and get to the root of the issue

Good trouble-shooting skills

Tests resolution with client to verify its fixed

Desired Work Experience of the IT Help Desk Job in Rochester, NY:

Call Center experience, or experience helping people over the phone

General IT experience

Experience with ticketing software

Knowledge of Windows OS

Familiarity with outlook / Office 365

Experience with Active Directory would be a plus

For more information or to be considered for the IT Help Desk Job in Rochester, NY please contact Thomas McCarthy at Thomas.Mccarthy@akkodis.com

 

Equal Opportunity Employer/Veterans/Disabled

 

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

 

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

 

 

Pay Details: $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance