MS Customer Engineer

Akkodis is seeking an MS Customer Engineer for a Contract with a client in Smyrna, GA. The candidate has ability to troubleshoot Windows 11 hardware and software issues, manage and resolve tickets in ITSM tools like Remedy, and escalate issues while delivering exceptional customer service.

Rate Range: $26/hour to $28/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

MS Customer Engineer Job Responsibilities include:

• Provide onsite and remote Level 2 technical support for Windows 11 desktops and laptops in a corporate environment.

• Diagnose and resolve hardware, software, and system-related issues while ensuring minimal user downtime.

• Manage, update, and resolve support tickets using Remedy (Helix) or similar ITSM tools in accordance with SLAs.

• Escalate complex or unresolved issues to higher-level support teams following established procedures.

• Document troubleshooting steps, resolutions, and system changes to maintain accurate support records.

• Deliver professional, customer-focused support while adhering to ITIL and organizational best practices.

 

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent practical experience).

• Minimum of 3+ years of hands-on experience in a Level 2 IT support or desktop support role.

• Strong experience supporting Windows 11 devices and troubleshooting hardware and software issues in a corporate IT environment.

• Proven ability to manage support tickets, follow escalation procedures, and deliver high-quality customer service using ITSM tools such as Remedy (Helix) or similar platforms.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Reena.Dhoundiyal@akkodisgroup.com.

Pay Details: $26.00 to $28.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.