Onsite: Helpdesk

Contractor

Shelbyville, Indiana

26 Nov 2024


    This position is responsible for providing a consistently high level of end-user support for PC’s, network systems, e-mail, voice and network services and act as the primary support contact for users. This role will pay between 22 to 28 per hour.
     
    Main duties

    • Provide on-site support to end users diagnosing and resolving hardware and software-related problems.  Provides users with a realistic appraisal of the nature of their problems and the resources required to resolve the problem.

    • Determine the complexity of user-related problems, resolving those that are within the limits of his/her technical expertise and escalating those that are beyond his/her technical competency.

    • Follow and maintain detailed documentation of problems and the steps taken to resolve the existing problem.  Shares solutions with other IT support personnel. 

    Develop and maintain technical competency/familiarity with the hardware systems and software programs used by employees and provide end user training when deploying new systems and software.

    Skills needed

    • BS/BA or equivalent in IT administration or related field with a minimum of 3-5 years’ experience in providing IT support to a diverse clientele. 

    • Demonstrated technical expertise in PC maintenance and diagnostics, installation and troubleshooting of software, documentation of procedures required.

    • Windows OS/Laptop experience



    Pay Details: $22.00 to $28.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance