Robotics Technical Support Technician

Akkodis has an excellent opportunity available for a French speaking candidate with outstanding customer service skills and an interest in 3D Entertainment/Robotics.

ESSENTIAL DUTIES AND RESPONSIBILITIES
 • Remotely monitor and correct issues using proprietary cloud-based virtual reality remote control tool
• Take action on customer calls, which could include interacting with associates and management, to remotely correct issues, and communicate with the next level of support if needed.
 • Works closely with Project Management and Engineering to understand and develop application solutions, and then successfully execute the application.
• Provides excellent customer service support.
• Provide support to field technicians servicing robots in the field.
• May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS
• Technically savvy, including usage of common computer tools
• Experienced with 3D and Virtual / Augmented Reality settings (i.e., gaming, simulation, etc.)
 • Analytical and inquisitive mind-set
 • Creative and innovative problem solver
 • Excellent communication skills with team members, service technician and customers (verbal and written)
• Can work collaboratively and independently
 • Operates with a sense of urgency, yet with a calm demeanor
 • Seeks challenges and opportunities to learn
 • Multitasking – solving problems, working various programs simultaneously
 • Pattern recognition abilities
• Ability to lead others
• Overtime, evenings, holidays and weekends as necessary, required

Rate Range: $17/hour to $18/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
 

Equal Opportunity Employer/Veterans/Disabled

 

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

 

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Pay Details: $17.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance