Technical Support Assistant

Contractor

Framingham, Massachusetts

02 Jun 2025

    Akkodis is seeking a Technical Support Assistant for a Contract job with a client in Framingham MA(Hybrid). You will resolve complex technical issues through research and log analysis, and interface directly with customers to ensure timely and effective problem resolution.

    Rate Range: $25/hour to $30/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

     

    Technical Support Assistant job responsibilities include:

    • Respond to technical issues via phone, email, and web, providing timely and effective support for OnGuard, Netbox, and Elements Ecosystems.

    • Troubleshoot and resolve complex technical problems through research, log analysis, issue reproduction, and collaboration with senior support staff.

    • Document support cases thoroughly, escalate issues when necessary, and follow established escalation protocols.

    • Interface directly with customers to understand issues, communicate action plans, and ensure resolution aligns with service level agreements (SLAs).

    • Contribute to internal knowledge bases and assist with testing upcoming software releases and hotfixes.

     

    Desired Qualifications:

    • High School Diploma or GED (Associate degree in Computer Science, IT, or Electronics preferred).

    • Minimum of 2+ years in customer service or technical help desk, with 1+ years resolving complex technical issues.

    • Proficiency in troubleshooting using research, log analysis, and issue reproduction techniques.

    • Strong communication skills and experience working with support tools like Salesforce, along with knowledge of networking concepts and access control systems.

     

    If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Nitesh.Kumar@akkodisgroup.com

     

    This position requires the use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access to controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including some refugees and asylees, or 2) to certain foreign nationals that have received an export license.



    Pay Details: $25.00 to $30.00 per hour

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
    • The California Fair Chance Act
    • Los Angeles City Fair Chance Ordinance
    • Los Angeles County Fair Chance Ordinance for Employers
    • San Francisco Fair Chance Ordinance