3M achieves efficient utilization of resources with Akkodis scalable client service solution
Founded in 1902 in the USA, 3M Company (3M) operates as a diversified technology company worldwide. It works in four key segments: safety and industrial, transportation and electronics, healthcare, and consumer. 3M also offers various solutions such as health information systems. It serves customers in various industries such as automotive, electronics, and energy. The company has converting and manufacturing facilities in the Americas, Asia Pacific, Europe, the Middle East and Africa. 3M has more than 95,000 employees globally.
3M is an industrial conglomerate with multiple sites, geographically dispersed across UK, including Northern Ireland. Distance to sites meant that customer service was difficult to maintain without excessive fixed costs. 3M needed to ensure efficient utilization of its resources, with the ability to scale up for large projects.
Akkodis introduced a fully managed desktop support service, using a fixed team of engineers supplemented by additional talent resources from the wider support teams. This team could be flexed up or down depending on client demand. Akkodis’ premises were then used to schedule, build, and decommission assets from 3M UK. This service included the secure deletion of client data prior to the disposal of all assets.
Akkodis delivered client driven services at a fixed price, with the option of easily scaling up these resources for projects. The addition of new sites to support could also be easily added to the contract. Structured monthly reporting on multiple KPIs has resulted in very high client satisfaction rates. The use of pooled resources allowed for flexible holiday and sickness cover, and has resulted in annual savings of £75, 000
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