Intermediate Systems Administrator/Operations Support Specialist

Our Government Client is seeking an Intermediate Systems Administrator/Operations Support Specialist to provide reliable and efficient systems support for critical IT operations, including cloud-based contact center solutions. The successful candidate will troubleshoot and resolve complex technical issues while maintaining optimal system performance.

Job Title: Intermediate Systems Administrator/Operations Support Specialist

Job Location: Toronto, ON/Hybrid

Job Description:

Must Haves:

• Strong problem-solving skills in application development and system issues

• Hands-on experience with contact center technologies, especially Amazon Connect (primary), ComputerTalk Icebar (secondary), and NICE WFM (nice to have)

• Ability to quickly understand program areas, IT systems, and business processes

• Experience performing software upgrades, applying patches, and managing resource utilization

Nice to Have:

• Familiarity with Public Sector/OPS IT Service Management frameworks

• Willingness to learn new contact center technologies

Key Responsibilities:

• Perform system administration tasks including user setup, backup/recovery, and daily operations

• Monitor and adjust workloads to ensure optimal system performance

• Support installation, configuration, and maintenance of systems and networks

• Interface with stakeholders to implement requested changes and enhancements

This role offers the chance to support vital government services in a dynamic IT environment.