RFP 20587 -ServiceNow Senior Functional Consultant - HAM

ServiceNow Senior Functional Consultant - HAM

Location-Remote, PST hours, Occasional client visit for meetings

Education Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

Experience & Skills 5+ years experience in Hardware Asset Management (HAM). Deep expertise in managing hardware assets throughout their lifecycle, including procurement, deployment, tracking, and disposal.

ServiceNow Expertise Proven experience in implementing and optimizing HAM processes within the ServiceNow platform. Extensive experience with ServiceNow HAM module, including asset discovery, reconciliation, and reporting. Strong understanding of ServiceNow ITSM, ITAM, and CMDB modules, and how they integrate with HAM. Experience in configuring and customizing ServiceNow workflows, forms, and integrations to support HAM processes.

HAM Best Practices In-depth knowledge of industry best practices for hardware asset management, including inventory management, compliance, and financial tracking. Ability to design and implement effective asset tracking systems that ensure data accuracy and asset visibility.

Process Optimization Proven track record of optimizing HAM processes to improve efficiency, reduce costs, and ensure compliance. Experience in aligning HAM processes with broader IT and business strategies.

Client-Facing Skills Excellent ability to engage with stakeholders at all levels, from technical teams to executive leadership. Strong communication skills, capable of explaining HAM processes and benefits to non-technical audiences.

Problem-Solving and Analytical Skills Highly skilled in analyzing hardware asset data to identify trends, risks, and opportunities for improvement. Proficient in troubleshooting and resolving issues related to hardware asset management within ServiceNow.

Project Management Experience in leading HAM projects, including planning, execution, and monitoring of project milestones. Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with organizational goals. ITIL and IT Service Management Frameworks Familiarity with ITIL and other relevant IT service management frameworks, with the ability to apply these principles to HAM. Data Management Experience in data modeling, database management, and ensuring data integrity within ServiceNow's HAM module. Certifications ServiceNow Certified Implementation Specialist – HAM (Hardware Asset Management) preferred. ITIL Foundation Certification or higher is a plus.