Solutions Architect (Expert Level)

Position: Solutions Architect (Expert Level)

Duration: 1 Year assignment (contract)
Client Location: Toronto (Remote: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model: Professional Services Engagement – B2B (Incorporated Entities Only)

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Note on Assignment Type

This position is provisionally Remote, requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM, Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

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About the Engagement

Akkodis is seeking an experienced Solutions Architect (Expert Level) to lead the assessment, design, implementation, testing, and validation of Microsoft Dynamics 365 Customer Service and Power Platform solutions.

The successful consultant will provide architecture leadership and technical expertise to evaluate current-state capabilities, design future-state solutions, establish and Application Lifecycle Management (ALM) practices, support security and privacy compliance activities, and guide implementation through proof-of-concept and user adoption phases.

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Scope

• Assess Dynamics 365 Customer Service Enterprise against business, clinical, technical, privacy, and security requirements.

• Design and configure Dynamics 365 Customer Service Enterprise and Power Platform solutions.

• Define user access models, security roles, and security requirements.

• Develop target-state architecture and data flow designs.

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Assignment Deliverables

• Solution architecture documentation, including target-state designs, architecture diagrams, and technical recommendations.

• Security model, user access framework, and role-based access control design documentation.

• Dynamics 365 Customer Service and Power Platform proof-of-concept (POC) configuration and implementation.

• Application Lifecycle Management (ALM) framework, environment strategy, and deployment approach.

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Expertise Required

Must Have:

• Expert-level consulting experience in solution architecture, enterprise systems, or digital transformation initiatives.

• Recent experience within the last seven (7) years implementing Microsoft Dynamics 365 Customer Service solutions.

• Experience serving as a Solutions Architect, Technical Architect, Lead Developer, or Senior Developer on enterprise implementations.

• Strong experience designing and configuring Microsoft Dynamics 365 Customer Service Enterprise and Microsoft Power Platform solutions.

• Experience defining application security models, user access frameworks, and role-based security structures.

• Experience developing architecture artifacts, solution diagrams, and data flow models.

• Experience establishing Application Lifecycle Management (ALM) practices and release management processes.

• Experience supporting testing strategies, MVP delivery, UAT facilitation, and solution validation.

Nice to Have:

• Experience leading Dynamics 365 Customer Service proof-of-concept (POC) initiatives.

• Experience with healthcare, clinical, case management, or customer service transformation programs.

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Security Clearance

Required.

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Important

This is a business-to-business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

How to Apply

 Submit your resume in confidence via the Akkodis Canada website.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility:

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.