Business Analyst

We are currently seeking a Business Analyst for one of our major clients — a well-known player in secure financial logistics and cash solutions. The organization serves large national retailers and banks, supporting highly critical operational flows. The environment is tech-driven, with internal product development and a strong focus on customer experience and process optimization.

About the Role

As a Business Analyst, you’ll contribute to the development and enhancement of digital products by translating complex customer and business needs into practical, value-adding solutions. Working closely with product managers, developers, and business stakeholders, you'll help ensure that the solutions delivered are aligned with customer expectations and market demands.

You’ll report to the Manager Business Analysts, with overall accountability under the Product / IT Director.

Key Responsibilities

Creating Customer Value

• Design customer journeys and analyze customer satisfaction
• Conduct market and user research to identify pain points and opportunities
• Collaborate with Sales and Marketing to map needs
• Support rollout and adoption of new features and solutions

Requirement Gathering & Prioritization

• Work with stakeholders to gather business and technical requirements
• Prioritize needs using frameworks like MoSCoW
• Document user stories and define acceptance criteria

Defining Solutions

• Develop and co-create solution designs with architects and dev teams
• Convert business insights into development-ready inputs

Supporting Delivery

• Guide and validate functional implementation of features
• Verify solutions against requirements
• Identify areas for continuous improvement and customer value validation

Risk Management

• Spot and communicate risks early in the process
• Help ensure smooth and secure implementation through risk mitigation

Welkom bij Akkodis

At #Akkodis, we’re a diverse team of 50,000+ engineers and digital experts, operating across 30 locations worldwide. From training teams to delivering projects, our Smart Industry experts create new value for businesses across the world. United by our passion for talent and technology, our colleagues bring their diversity of experience, skills, and insights together to deliver 360° capabilities to our partners. This is how we make the incredible happen, every day.

Kandidaat Profiel

Your Profile

• HBO degree in IT, commercial economics, or business administration
• 1–3 years of relevant experience in business analysis or similar roles
• Experience with stakeholder management and requirement analysis
• Knowledge of process modeling (e.g., BPMN), user stories, and data modeling
• Able to work independently and structure your own work
• Fluent in Dutch (must-have)

Wat bieden wij?

• Lease car / travel allowance of €0.23 net per km (for distances >10 km one way) or full coverage of public transport
• Work-life balance with 24 to 36 holidays pro rata
• Company fitness plan and a solid pension scheme
• Annual team events and gatherings
• Training opportunities, coaching, and personal development schemes
• Career growth aligned with your ambitions and expertise