Support Executive

Akkodis is seeking a Support Executive for a Contract with a client in Kenosha, WI. This role involves troubleshooting hardware/software issues, managing access requests, and supporting workstation security and patching while delivering high-quality end-user support.

Rate Range: $30/hour to $34/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Support Executive Job Responsibilities include:

• Provide Tier 1 and Tier 2 technical support for desktops, hardware, and enterprise IT applications.

• Troubleshoot and resolve issues related to PCs, virtual desktops, printers, servers, and mobile devices.

• Handle access requests and ensure timely escalation and resolution of critical incidents.

• Perform Windows patching and maintain workstation/server cybersecurity compliance.

• Monitor and support IT infrastructure while ensuring system performance and reliability.

• Deliver excellent customer support while maintaining documentation and adhering to IT service processes.

 

Required Qualifications:

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.

• 4–6 years of experience in desktop support or IT infrastructure support roles.

• Strong expertise in Tier 1/Tier 2 support, Windows OS, hardware troubleshooting, and basic networking.

• Experience in workstation/server patching, cybersecurity practices, and supporting enterprise IT environments with excellent customer service skills.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Ritesh.Kumar@akkodisgroup.com.

Pay Details: $30.00 to $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.