Senior CRM - Software Developer

Temporary/Contract

Toronto, Ontario

03 Dec 2025

     

    Term: December 08, 2026- March -31, 2027

    Location: Onsite, 40. St Clair W, Toronto, ON

    Our client is seeking a Senior CRM - Software Developer

     

    Key Deliverables for Senior CRM - Software Developer:

    Product Requirements: Gather and document user stories, functional specifications, and technical requirements. Collaborate with business analysts and stakeholders to validate requirements and design solutions that meet business objectives.

    Product Delivery: Configure and customize Dynamics CRM by implementing entities, workflows, forms, and views. Develop and integrate components using JavaScript, APIs, and DataVerse. Conduct unit testing, quality assurance, and performance tuning. Prepare deployment packages and integrate with CI/CD pipelines for seamless releases.

    Prioritization: Identify and resolve technical issues, perform root cause analysis, and recommend solutions. Ensure timely delivery of defect-free code drops and compliance with Ontario Government I&IT standards. Optimize CRM performance and security measures.

    Collaboration: Work closely with project teams (BA, QA, Tech Leads) throughout the SDLC. Provide post-go-live support, training, and documentation. Actively participate in workshops, status reporting, and solution design reviews.

    Must haves:

    • +7 years’ experience and knowledge with specific CRM software and anticipated future releases high availability solution design and implementation

    • +6 years of hands on experience with specific CRM -Microsoft Dynamics 365 Case/customer Management design, develop, configuration, customization and implementation.

    • +5 years hands on experience on Microsoft Dynamics 365 cloud solution customization, workflow processes and dynamic forms, DataVerse / Common Data Service (CDS), Data Entities, and APIs.

    • 3+ years of experience in CRM-MS Dynamics 365 Case/customer Management applications analysis and architecture design in large enterprise environments

    • +5 years of hands on experience with Power Automation

    • MS PowerBI, Power APPs, SharePoint and integration experience