IT Support Engineer

Akkodis, part of the ADECCO Group, is a global leader in engineering and IT services, as well as a key player in the smart industry. Present in 30 countries, our 50,000 experts combine technological expertise with deep industry knowledge to build a more sustainable future, driven by a culture of inclusion and diversity.

Your Mission

Incident and request management

• You will be the first and usually final line of support for 150+ colleagues, running the full ticket lifecycle triage, prioritisation, resolution, and escalation where needed. 
• We work to fast SLAs: most incidents should be resolved near-instantly, not queued
• Since our end users predominantly use Linux, we're looking for someone with strong hands-on Linux desktop support experience who is confident troubleshooting Linux systems on a daily basis, rather than someone whose expertise is primarily Windows-focused. (Ticketing runs on Jira Service Management / ServiceNow)

User lifecycle management (joiners, movers, leavers)

• You will own the full IT side of the employee lifecycle: provisioning and imaging laptops, creating accounts, assigning access for new joiners ; sometimes at one day's notice, with a working setup still expected on day one ; adjusting access as people change roles, and running clean, complete offboarding: access revocation, hardware return, account closure
• Hardware and asset management
• You will manage our end-user hardware fleet across its lifecycle: procurement support, stock and inventory, deployment, repairs and replacements, and retirement.

Workplace IT infrastructure and projects

• We are expanding our office space, and you will drive the IT side hands-on: joining office viewings to assess requirements, scoping and estimating network and infrastructure work, and doing the physical work ; cabling, network setup, meeting room AV, workstation builds
• Cross-team collaboration
• You will work closely with two very different partners
• With our robotics and engineering teams, you'll build an understanding of their Linux-heavy workflows and tooling so that support decisions fit how they actually work
• You'll coordinate on shared systems, security policies, and escalations, acting as the local bridge between a fast-moving scale-up and a global IT organisation

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• Solid experience in end-user IT support in a fast-moving environment (scale-up, or a demanding support function)
• Proven Linux troubleshooting skills are essential. You should be comfortable supporting Linux users and diagnosing everyday operating system, application, and connectivity issues.
• Hands-on experience with laptop provisioning, imaging, and hardware lifecycle management
• Working knowledge of identity and access management for day-to-day joiner/mover/leaver tasks — [SSO/IdP TBC]
• Networking fundamentals: you can diagnose Wi-Fi, switching, and connectivity issues and set up office network infrastructure
• A service mindset with speed: you take pride in resolving things now, not in managing a backlog
• Fluent English; German is a plus

What Defines You

• You like variety: a morning of tickets, an afternoon crawling under desks running cables, and an office viewing in between
• You stay calm when priorities shift overnight — because they will
• You take full ownership: when something is yours, nobody needs to follow up

This is Probably Not for You If

• You prefer a narrow, specialised scope with a stable, predictable queue
• You're looking for a remote or hybrid role — this job is physically on-site in Zürich, and much of the work can only be done in person
• Linux is something you'd rather avoid

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