Application Support Engineer

Akkodis is seeking an Application Support Engineer for a Direct Hire with a client in Chicago, IL. The ideal candidate will excel in analyzing logs, performing root cause investigations, and delivering clear, high‑quality communication to drive durable customer outcomes.

Salary Range: $65K/Yearly to $95K/Yearly; The salary may be negotiable based on experience, education, geographic location, and other factors.

Application Support Engineer job responsibilities include:

• Investigate complex customer issues end‑to‑end, including triage, root cause analysis, and delivery of durable resolutions.

• Diagnose problems across application behavior, integrations, data, and platform workflows using logs, metrics, and system tools.

• Provide clear, accurate written communication that explains both what happened and why to technical and non‑technical audiences.

• Maintain high-quality ticket documentation to ensure continuity, transparency, and efficient future investigation.

• Collaborate closely with Engineering, Product, and Client teams during incidents, escalations, and post‑incident reviews.

• Identify recurring issues or product gaps and proactively raise them with evidence‑based analysis to improve system reliability.

 

Required Qualifications:

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field.

• 3–5 years of experience in technical support, application support, or troubleshooting complex SaaS/platform environments.

• Strong ability to analyze logs, diagnose system behavior, and perform structured root‑cause investigations.

• Excellent written communication skills with the ability to explain technical concepts clearly to both technical and non‑technical audiences.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Rajeshi.Tanwar@akkodisgroup.com.

 

Equal Opportunity Employer/Veterans/Disabled

Benefits include but are not limited to:

• Medical/Vision/Dental/ Life Insurance

• Paid time off

• Holidays time off

• 401(k)

Pay Details: $65,000.00 to $95,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.