End User Services L3 - Desktop Support

Modis is seeking an End User Services L3 - Desktop Support for a Contract with a client in Washington, DC (Hybrid). The ideal candidate will provide Level 3 endpoint engineering support for Windows and macOS environments, including endpoint management, automation, application packaging, software deployment, and advanced troubleshooting.

Rate Range: $44/hour to $45/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

End User Services L3 - Desktop Support Responsibilities include:

• Provide Level 3 support for Windows and macOS endpoints, resolving complex technical issues and ensuring optimal system performance.

• Manage endpoint configurations, software deployments, and lifecycle activities using endpoint management tools such as Ivanti Neurons.

• Develop and maintain automation scripts to streamline endpoint administration and improve operational efficiency.

• Package, test, and deploy applications while ensuring compatibility, security, and compliance standards are met.

• Create and maintain technical documentation, knowledge articles, and standard operating procedures for support teams.

• Collaborate with Level 2 support teams to implement scalable solutions and enable faster issue resolution through knowledge transfer and process improvements.

 

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.

• 5+ years of experience in Desktop Support, Endpoint Engineering, or End User Services environments.

• Strong hands-on experience managing Windows and macOS endpoints, including troubleshooting complex desktop and application issues.

• Proficiency with Ivanti Neurons, endpoint management tools, scripting/automation (PowerShell, Bash), application packaging, and software deployment processes.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Modis, or any questions, feel free to contact me at Shashank.Tewari@modis.com

Pay Details: $44.00 to $45.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.