Incident Response Delivery Lead

Modis is seeking an Incident Response Delivery Lead for a Contract with a client in Boise, ID. The ideal candidate will lead incident response and problem management initiatives by coordinating cross-functional teams to drive resolution, corrective actions, and continuous process improvements.

Rate Range: $50/hour to $53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Incident Response Delivery Lead Responsibilities include:

• Lead and coordinate incident response activities to ensure timely resolution of critical operational issues.

• Drive problem management initiatives by analyzing recurring incidents and implementing preventative actions.

• Partner with cross-functional teams to manage dependencies, risks, and remediation efforts across Incident, Problem, and Change Management processes.

• Track and ensure completion of corrective actions, maintaining accountability through closure.

• Prepare and present executive-level status updates, risk assessments, escalations, and key decisions.

• Identify process improvement opportunities and drive continuous enhancements to incident management practices.

 

Required Qualifications:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.

• 6-8 years of experience in Incident Management, Problem Management, or IT Service Management within a large enterprise environment.

• Strong experience working across Incident, Problem, and Change Management processes in an ITIL-based organization.

• Proven ability to lead cross-functional initiatives, drive corrective actions, and resolve complex operational issues.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Modis, or any questions, feel free to contact me at Shashank.Tewari@modis.com.

Pay Details: $50.00 to $53.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.