Onsite Support Tech

Akkodis is seeking an Onsite Support Tech for a Contract with a client in Santa Clara, CA. The ideal candidate will be responsible for providing onsite technical support, managing laptop refresh activities, resolving user tickets, and ensuring smooth day-to-day IT operations.

Rate Range: $37/hour to $41/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Onsite Support Tech Job Responsibilities include:

• Provide onsite technical support for end users, including laptop refreshes, hardware deployments, software installations, and system configurations.

• Manage and resolve incidents and service requests through ServiceNow (SNOW), ensuring timely ticket updates and issue resolution.

• Perform basic system administration tasks, including user account support, device troubleshooting, and workstation maintenance.

• Diagnose and resolve hardware, software, network, and peripheral-related issues to minimize business disruption.

• Coordinate with stakeholders, IT teams, and vendors to support onsite projects, technology upgrades, and operational activities.

• Maintain accurate documentation of support activities while delivering excellent customer service and collaborating effectively within a team environment.

 

Required Qualifications:

• Associate degree or bachelor’s degree in information technology, Computer Science, Information Systems, or a related field; relevant certifications are a plus.

• 2+ years of experience in desktop support, technical support, system administration, or onsite IT support roles.

• Hands-on experience with laptop deployments/refreshes, hardware and software troubleshooting, ServiceNow (SNOW) ticket management, and end-user support.

• Strong communication, stakeholder management, and customer service skills, with the ability to work independently and collaboratively in a fast-paced onsite support environment.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@akkodisgroup.com.

Pay Details: $37.00 to $41.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.