Program Manager

Modis is seeking a Program Manager for a Contract with a client in Bellevue, WA (Remote). The ideal candidate will Experienced in developing and optimizing lifecycle and loyalty marketing programs that drive customer engagement, retention, and long-term value across large-scale membership ecosystems.

Rate Range: $55/hour to $57/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Program Manager Responsibilities include:

• Lead end-to-end lifecycle and loyalty marketing programs, from strategy and campaign planning through execution, measurement, and optimization.

• Develop customer retention, engagement, and reactivation initiatives that increase member loyalty and long-term customer value.

• Analyze campaign performance, customer behavior, and engagement trends to identify growth opportunities and drive data-informed decisions.

• Partner cross-functionally with Product, Analytics, Creative, Engineering, and Operations teams to deliver integrated marketing initiatives.

• Drive segmentation, personalization, testing, and customer journey optimization to enhance program effectiveness and business outcomes.

• Present marketing strategies, business insights, and performance results to senior leadership while managing executive reporting and KPI tracking.

 

Required Qualifications:

• Bachelor’s degree in marketing, Business, Communications, or a related field; MBA preferred.

• 10+ years of experience in lifecycle marketing, CRM marketing, loyalty marketing, or customer engagement programs.

• Proven experience leading large-scale loyalty or membership programs such as Starbucks Rewards, Marriott Bonvoy, Hilton Honors, American Express Membership Rewards, Target Circle, Sephora Beauty Insider, Nike Membership, or Amazon Prime.

• Strong expertise in Journey Orchestration, Loyalty Marketing, customer segmentation, personalization, retention strategies, and CRM platforms.

 

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Modis, or any questions, feel free to contact me at Shashank.Tewari@modis.com.

Pay Details: $55.00 to $57.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.