Senior Analyst (D365 Customer Engagement Module)

Akkodis is seeking an experienced Senior Dynamics 365 Business Systems Analyst to help support, enhance, and expand a Microsoft Dynamics 365 Customer Engagement environment. This position is ideal for someone who combines strong business and systems analysis skills with hands-on experience across Dynamics 365 and Microsoft Power Platform.

You will partner closely with business stakeholders and technical teams to understand business challenges, translate requirements into practical technology solutions, and help lead enhancements across the Dynamics ecosystem. You will also serve as a senior-level resource for troubleshooting complex applications, data, integration, and production issues.

Looking ahead, Customer Data Platform (CDP) capabilities will be an important area of focus, making previous experience with Microsoft Customer Insights - Data or another CDP platform particularly valuable.

Salary Range: $120,000-130,000/annually, the rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities:

• Serve as a senior functional and technical resource for Microsoft Dynamics 365 Customer Engagement (CE/CRM).

• Partner with business stakeholders to understand processes, identify opportunities for improvement, and translate business needs into functional and technical requirements.

• Configure, administer, support, and enhance Dynamics 365 applications, including areas such as Sales, Customer Service, and Customer Insights.

• Use Microsoft Power Platform, including Power Automate and Power BI, to improve workflows, reporting, automation, and business processes.

• Investigate and resolve complex application, data, integration, and production issues.

• Use SQL and other analytical tools to investigate data issues and support troubleshooting efforts.

• Partner with development and integration teams on solutions that extend beyond standard Dynamics configuration.

• Manage requirements, user stories, testing activities, defects, and solution delivery throughout the software development lifecycle (SDLC).

• Provide senior-level production support and assist with escalated application issues.

• Lead or contribute to Dynamics-related projects, platform enhancements, and process improvement initiatives.

• Support testing and user acceptance activities to ensure solutions meet business requirements.

• Share Dynamics 365 and Power Platform expertise across the team and help establish scalable best practices.

Qualifications:

• 8+ years of experience in Business Analysis, Systems Analysis, Business Systems Analysis, or a related technology role.

• 4+ years of hands-on Microsoft Dynamics 365 experience, ideally within Dynamics 365 Sales, Customer Service, Customer Insights, or other Customer Engagement applications.

• Experience configuring, administering, enhancing, and supporting Dynamics 365 in an enterprise environment.

• 4+ years of Microsoft Power Platform experience, including hands-on exposure to Power Automate and Power BI.

• Strong understanding of business requirements gathering, process analysis, functional requirements, and solution design.

• Experience troubleshooting complex application, data, production, and integration issues.

• Working knowledge of SQL, including the ability to write queries for analysis and troubleshooting.

• Experience working within Agile/Scrum delivery environments.

• Strong understanding of the SDLC, including requirements, development, testing, UAT, defect resolution, and implementation.

• Ability to communicate effectively with both business stakeholders and highly technical team members.

Why This Role

This is an opportunity to take on more than traditional application support. You'll have the chance to work at the intersection of business analysis, Dynamics 365, Power Platform, data, integrations, and enterprise technology initiatives.

The ideal candidate will be comfortable moving between conversations with business stakeholders and hands-on work within Microsoft technologies. Experience helping an organization build or mature its customer data/CDP capabilities would be particularly valuable.

If you are interested in this role, then please click APPLY NOW.

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

• Medical insurance

• Dental Insurance

• Vision assistance

• Paid Time Off

• 401(k) with match

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Pay Details: $120,000.00 to $130,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.