Senior Desktop Support Technician

Senior Desktop Support Technician

Akkodis is seeking a Senior Desktop Support Technician for a 6-month Contract with strong potential for Contract-to-Hire position with a client in Bloomington, MN. The ideal candidate will have 5+ years of enterprise IT support experience, including at least 2 years providing direct executive/C-level support. This position will provide hands-on Tier 2/Tier 3 deskside and field-services support in a large corporate environment, with a strong emphasis on Microsoft technologies, hardware and device troubleshooting, executive support, and exceptional customer service.

Pay Rate Range: $34/hour to $43/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Senior Desktop Support Technician job responsibilities include:

• Provide onsite Tier 2/Tier 3 technical support for hardware, software, Windows endpoints, laptops, printers, mobile devices, peripherals, and other end-user technology.

• Deliver dedicated, white-glove IT support to C-level executives and administrative staff, including proactive laptop and mobile-device support and assistance with meetings, presentations, and A/V technology.

• Diagnose and resolve complex technical issues while managing and prioritizing incidents through structured enterprise ticketing processes.

• Support hardware refreshes, device deployments, software rollouts, office moves, patching, and other IT projects, including participation in a large-scale laptop refresh.

• Create and maintain technical documentation and knowledge-base articles, collaborate with other IT teams, and provide guidance to junior IT team members.

Desired Qualifications:

• 5+ years of IT support experience within a large enterprise or corporate environment, including at least 2 years providing direct support to executives.

• Strong hands-on experience with Microsoft 365/Office 365, Exchange, Active Directory, SCCM, Windows endpoints, hardware/device deployment, and enterprise ticketing environments.

• Proven ability to troubleshoot and resolve complex hardware, software, desktop, laptop, printer, peripheral, and mobile-device issues.

• Experience supporting Windows, macOS, iOS, and Android devices, along with familiarity with MDM solutions.

• Familiarity with networking concepts including TCP/IP, DNS, and DHCP.

• Experience supporting device refreshes, laptop deployments, imaging, migrations, or enterprise hardware rollouts is highly desired.

• Excellent communication and interpersonal skills with a customer-focused, professional demeanor and ability to effectively support executives and non-technical users.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience, is desired.

• Applicants must be authorized to work in the United States without the need for current or future employer sponsorship. Sponsorship is not available for this position.

Benefits offerings include but are not limited to:
Benefit offerings available to eligible associates may include medical, dental, and vision insurance, disability and life insurance, and a 401(k) retirement savings program.

This position is 100% onsite in Bloomington, MN. The role may also participate in on-call and after-hours support.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at mia.harpster@akkodisgroup.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Akkodis Candidate Privacy Information Statement.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Pay Details: $30.00 to $43.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.