Service Desk Analyst I

Akkodis is seeking a Service Desk Analyst I for a Contract job with a client in San Antonio, TX. The ideal candidate will have experience in IT support, customer service, incident management, and help desk operations, along with strong troubleshooting and communication skills.

Rate Range: $19/hour to $20/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Service Desk Analyst I Job Responsibilities Include:

• Serve as the primary point of contact for end users seeking technical assistance through phone, email, chat, self-service portals, and walk-in support channels.

• Respond to, document, prioritize, and manage incidents and service requests while ensuring timely resolution and customer satisfaction.

• Troubleshoot hardware, software, desktop, laptop, mobile device, and application-related issues using established support procedures and diagnostic techniques.

• Escalate complex technical issues to higher-level support teams while providing detailed documentation, troubleshooting history, and incident analysis.

• Monitor systems and service requests, maintain accurate records, and update ticketing systems to ensure proper tracking and resolution of support activities.

• Install software, assist with application support, and provide technical guidance to end users on IT systems and services.

• Maintain detailed documentation for internal and external knowledge bases, including processes, procedures, troubleshooting steps, and solutions.

• Act as a customer advocate by keeping users informed throughout the support process and ensuring a positive service experience.

Desired Qualifications:

• High School Diploma or GED is required.

• Experience in Information Technology, Help Desk Support, Customer Service, Network Operations, Engineering, or a related field.

• Strong customer service skills with the ability to effectively communicate technical information to non-technical users.

• Working knowledge of desktops, laptops, mobile devices, operating systems, software installations, and common end-user technologies.

• Ability to diagnose and resolve common hardware, software, and application-related issues.

Preferred Qualifications:

• Experience working in a Service Desk, Help Desk, Call Center, Technical Support, or IT Operations environment.

• Familiarity with ticketing systems, knowledge management tools, and IT service management processes.

• CompTIA A+, Network+, or other entry-level IT certifications are preferred or the ability to obtain them.

• Experience supporting Microsoft Windows environments, enterprise applications, and mobile technologies.

• Knowledge of incident management, service request fulfillment, and customer support best practices.

• Experience working in a 24x7 operational environment supporting critical business systems.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Udbhav.Mathur@akkodisgroup.com

Pay Details: $19.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.