ServiceNow Engagement Manager

AKKODIDS is seeking a ServiceNow Engagement manager to work remotely with up to 25% travel in the SE part of the United States. Candidates must reside in one of these states:

TN, GA, FL, KY, NC, SC, IL, PA, IN, and OH

Are you a ServiceNow professional who enjoys partnering directly with clients, driving successful implementations, and helping organizations maximize the value of their ServiceNow investment? We are seeking a ServiceNow Engagement Manager to lead customer engagements from solutioning and discovery through implementation, adoption, and post-go-live support.

This role is ideal for someone who combines strong ServiceNow expertise with excellent consulting, stakeholder management, and business analysis skills. You'll serve as a trusted advisor to customers, helping translate business needs into scalable ServiceNow solutions while supporting pre-sales activities and delivery execution.

Pay: $105,000 up to $115,000

Responsibilities:

• Lead client-facing ServiceNow engagements from discovery through implementation and project completion.

• Facilitate workshops to assess business requirements, identify improvement opportunities, and drive process standardization.

• Gather, document, and validate detailed business and technical requirements.

• Design and recommend ServiceNow solutions aligned with customer objectives and ServiceNow best practices.

• Provide implementation guidance, platform configuration oversight, and solution delivery support.

• Support ServiceNow ITSM and ITOM initiatives, including integrations with external systems.

Qualifications:

• Bachelors Degree

• 3–5+ years of hands-on ServiceNow experience.

• Strong experience implementing and supporting ServiceNow ITSM and ITOM solutions.

• Experience delivering ServiceNow integrations with third-party applications and enterprise systems.

• Understanding of ServiceNow development concepts, including scripting, configuration, and customization best practices.

• Experience leading or guiding ServiceNow implementations using Agile delivery methodologies.

• REQUIRED: ServiceNow Certified System Administrator (CSA)

Engagement & Delivery Management

• Proven ability to manage client relationships and stakeholder expectations throughout the project lifecycle.

• Experience gathering requirements, coordinating development efforts, and overseeing testing activities.

• Strong project and engagement management capabilities, including planning, status reporting, risk management, and project closure.

Business & IT Acumen

• Experience working within IT Operations environments beyond ServiceNow-specific roles.

• ServiceNow Certified Implementation Specialist (CIS) - preferred

• ServiceNow Sales Accreditations preferred - preferred

If you are interested in this ServiceNow Engagement Manager please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled
 

Pay Details: $105,000.00 to $115,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.